Frequently Asked Questions
Everything you need to know about your Pure Frequencies experience.
What is the standard shipping timeframe?
We process all orders within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location.
How do I return an item that doesn't fit?
We offer a 30-day return policy. Items must be unworn, unwashed, and in their original packaging with tags attached to qualify for a full refund.
What materials are used in Pure Frequencies apparel?
We prioritize high-quality, sustainable fabrics including organic cotton, recycled polyester, and premium linen blends to ensure comfort and longevity.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination.
How should I care for my garments?
To maintain the quality of our pieces, we recommend machine washing on a cold, gentle cycle and hanging to dry. Specific care instructions are located on the inner label of each garment.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.